1. Agreement
By purchasing tickets on this site, you agree to these Terms & Conditions. Tickets are sold by REVERB PRESENTS, doing business as Reverb Presents (“we,” “us,” “our”).
2. What a Ticket Is
A ticket is a revocable license to attend the event listed on it. It is not a seat guarantee unless the ticket type says so, and it may be revoked for violation of these terms or venue rules, without refund.
3. Pricing and Fees
The price shown at checkout is the price you pay: face value plus any listed service fees and applicable taxes. Service fees cover payment processing and platform costs and are non-refundable even when the face value is refunded.
4. All Sales Final
All ticket sales are final. We do not offer refunds or exchanges for change of mind, inability to attend, or scheduling conflicts. Exceptions are listed in Section 5.
5. Cancellations and Postponements
If an event is canceled and not rescheduled, you will receive a refund of the ticket face value to your original payment method within [14] days. Service fees are not refunded.
If an event is postponed or rescheduled, your ticket is automatically valid for the new date. If you cannot attend the new date, you may request a face-value refund within [14] days of the reschedule announcement.
Lineup changes (support acts, set times, non-headline performers) do not qualify for refunds.
6. Age Restrictions and Entry
Age restrictions are listed on each event page and enforced at the door with valid government-issued photo ID. If you are denied entry for failing an age check, no refund is given. Venues may also enforce their own security screening, bag policies, and codes of conduct; refusal of entry or ejection under venue policy does not entitle you to a refund.
7. Tickets and Check-In
Tickets are delivered by email and validated by unique code at the door. Each ticket admits one person one time. You are responsible for keeping your ticket private – duplicated or screenshot-shared codes admit whoever arrives first. Report lost or stolen tickets before the event through our contact page and we will reissue where possible.
8. Resale
Tickets may not be resold above face value or through unauthorized platforms. We reserve the right to cancel tickets we reasonably believe were obtained by bots, bulk-buying, or fraud, with a face-value refund as the sole remedy. [CONFIRM: allow face-value transfers?]
9. Parking Passes
Parking passes are a separate product, valid only for the lot, date, and event listed. They follow the same refund rules as tickets for the same event.
10. Assumption of Risk
Live events involve inherent risks, including loud sound levels, strobe and laser lighting, crowds, and physical activity. You attend voluntarily and assume these risks. Consider hearing protection.
11. Recording and Likeness
Events may be photographed or recorded. By attending, you consent to your image and likeness appearing in event media used for archival and promotional purposes, without compensation.
12. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising from a ticket purchase is limited to the amount you paid for that order. We are not liable for indirect or consequential damages, including travel and lodging costs.
13. Force Majeure
We are not liable for cancellation or postponement caused by events beyond our reasonable control (weather, artist illness, government order, venue closure, or similar). Section 5 governs any refunds in those cases.
14. Disputes
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Bexar County, Texas, and you consent to their jurisdiction.
15. Changes
We may update these terms; the version in effect when you purchase governs that purchase.
16. Contact
Questions about an order: use our contact page and include your order number.