Who We Are
Reverb Presents (“we,” “us,” “our”) operates this website to sell tickets to concerts and live events we produce and promote. Our legal entity is REVERB PRESENTS, located at 6800 Fairgrounds Pkwy, San Antonio, TX 78238.
Information We Collect
When you buy tickets: your name, email address, billing address, phone number (if provided), and the details of your order (event, ticket types, quantities).
Payment information: all payments are processed by Stripe, our payment processor. Your card number never touches our servers. Stripe’s handling of your data is governed by the Stripe Privacy Policy.
Automatically: basic technical data such as IP address, browser type, and pages visited, through server logs and cookies needed to keep your cart and checkout working.
Analytics: if analytics are enabled on this site, we collect anonymized usage data (pages viewed, referral source, approximate location by region). We do not sell this data or use it for advertising.
How We Use Your Information
- To process your order and deliver your tickets by email
- To contact you about the event you purchased for (time changes, cancellations, entry instructions)
- To provide entry lists and check-in verification at the venue
- To respond to support requests
- To prevent fraud and abuse
- To meet legal and tax obligations
We do not sell your personal information. We do not send marketing email unless you have opted in, and every marketing email includes an unsubscribe link.
Who We Share It With
- Stripe – payment processing
- The venue and event partners – attendee names for entry and check-in only
- Service providers – email delivery and hosting vendors who process data on our behalf under contract
- Authorities – only when required by law
Cookies
We use cookies that are strictly necessary for the store to function (cart contents, checkout session, login state). Optional analytics cookies are only set if analytics are enabled. You can block cookies in your browser, but checkout may not work without the necessary ones.
How Long We Keep It
Order records are retained as long as required for tax, accounting, and fraud-prevention purposes. You may request deletion of your personal data that we are not legally required to keep.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export the personal data we hold about you, and to object to certain processing. To exercise any of these rights, contact us through our contact page. We will respond within 30 days.
Children
This site is not directed at children under 13, and we do not knowingly collect their personal information. Some events have age restrictions listed on the event page.
Changes
We may update this policy from time to time. The “Last updated” date at the top reflects the current version. Material changes will be noted on this page.
Contact
Questions about this policy or your data: use our contact page or write to us at 6800 Fairgrounds Pkwy, San Antonio, TX 78238.